Frequently Asked Questions
Everything you need to know about your Rough Trade order.
What are your shipping rates and delivery times?
We offer various shipping options depending on your location. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days. Rates are calculated at checkout based on weight and destination.
Can I return or exchange an item?
Yes, we accept returns on most items within 30 days of purchase, provided they are in their original, sealed condition. Please note that opened vinyl or media cannot be returned unless proven defective.
How do I track my order?
Once your order has dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your vinyl records brand new?
Yes, unless explicitly stated in a 'Pre-owned' or 'Used' section, all products sold on our website are brand new and sourced directly from official labels and distributors.
Can I cancel or modify my order after it has been placed?
We process orders quickly, but if you contact our customer service team within one hour of placement, we will do our best to accommodate cancellations or changes before shipment.